Disclosure based on the Specified Commercial Transactions Act

Seller: Achieve Co., Ltd.

Representative: Umeno Honda

Store Manager: Takayuki Honda

Store Security Manager: Takayuki Honda

Address: 151-0051
5-26-5 Sendagaya, Shibuya-ku, Tokyo
Yoyogi City Homes 308

telephone number
03-5362-3090
(Reception hours: Weekdays 9:00-17:00)
*Excluding Saturdays, Sundays, national holidays, summer holidays, and New Year holidays.

email address
info@achieve-inc.co.jp
*Inquiries received outside of business hours will be handled on the next business day.

The selling price is displayed including tax on each product page.

<Shipping Fee>
・Delivery service: Flat rate of 700 yen (tax included) nationwide
*Additional shipping charges may apply for Okinawa and some remote islands.
・Nekoposu (Japan Post's small parcel delivery service): Free shipping nationwide

For details on shipping fees, please click here.

*If your delivery address is not in Okinawa, a remote island, or a mountainous area, and your purchase amount is 3,980 yen or more (including tax), you will be eligible for free shipping.
*This price includes consumption tax.
*Additional shipping charges may apply to remote islands and some areas.

<Cash on Delivery Fee>
• Up to ¥9,999 (tax included): ¥330 / ¥10,000 or more (tax included): ¥440

<Payment Methods>
• Bank transfer (prepayment)
• Credit card payment

・Rakuten Pay, smartphone payment (PayPay, Merpay)
Cash on delivery

<Payment due date>
・Bank transfer (prepayment): Please make your payment within 7 days of placing your order. ・Credit card, Rakuten Pay, smartphone payment: Payment will be finalized at the time of ordering. ・Cash on delivery: Please pay when you receive your order. *If you choose bank transfer, your order will be cancelled if payment is not confirmed within 7 days of placing your order.

<Product Delivery Period>
・Bank transfer: We will ship within 2 business days after confirming your payment. ・Credit card payment, cash on delivery: We will ship within 2 business days after confirming your order. *If payment is confirmed by noon, we will ship the same day; otherwise, we will ship the next business day.
*If payment is confirmed on the afternoon before a weekend or public holiday, the item will be shipped on the next business day.
*Depending on the delivery area, delivery may take 2 to 4 days.

<Delivery method>
Shipping carriers: Sagawa Express / Yamato Transport

<Preferred delivery time slot (may vary depending on the delivery company)>
Sagawa Express: Morning / 12:00-14:00 / 14:00-16:00 / 16:00-18:00 / 18:00-20:00 / 18:00-21:00 / 19:00-21:00 Yamato Transport: Morning / 14:00-16:00 / 16:00-18:00 / 18:00-21:00 *Due to traffic conditions, weather, etc., delivery may not be possible within your specified time slot.

<Nekopos (Yamato Transport)>
*Delivery date and time cannot be specified.
*Delivery may take 1-3 days.
*Please note that delivery to Okinawa may take 4 days or more.
[Important Notes Regarding the Use of Nekoposu (Japan Post's small parcel delivery service)]
Unlike regular courier services, Nekoposu offers significantly lower shipping costs, but it also has limitations, such as no insurance against loss, theft, or damage. Please be sure to understand the following before using this service.
We cannot compensate for lost, stolen, or damaged items. Furthermore, we cannot resend items or issue refunds.
- You cannot specify the date and time of delivery.
・There is no compensation for delivery delays.
Delivery will be made by placing the item in your mailbox, not by hand.
If you require confirmation of receipt or wish to receive compensation exceeding the shipping fee, please use the courier service.
・If the address is incorrect, there is no nameplate at the address, or the recipient's name on the nameplate does not match the delivery address, the package may not be delivered and may be returned to our store. Please note that we will charge you for shipping again if we need to resend the package.

<Regarding cancellations, exchanges, and returns>
We do not accept cancellations due to customer reasons.
Returns and exchanges due to customer reasons will only be accepted for unused and unopened products, and only if you contact us within 8 days of receiving the product.
Returns and exchanges will not be accepted in the following cases:
- Opened products - Products that have been used even once - Products that have been soiled or damaged by the customer - Return shipping costs for returns or exchanges due to customer reasons will be borne by the customer.

<Regarding defective products>
If the product is damaged or defective, or if you receive a product different from what you ordered, please contact us within 8 days of receiving the product.
After we have confirmed the issue, we will either replace the item or issue a refund.
We will cover the return shipping costs in that case.

<Regarding refunds>
If a refund is necessary, we will process it within 7 business days of receiving the returned item, verifying its contents, and then refunding it to your designated account.

<Precautions for use>
This product is a cosmetic, and its effects and feel may vary from person to person.
Please use with caution and pay close attention to any skin abnormalities.
If any abnormalities occur during or after use, discontinue use immediately and consult a medical professional.